Shipping policy

Shipping Policy – E-Wheels

At E-Wheels, we aim to make shipping smooth and transparent, with delivery across Canada.

Shipping Area

Canada only: We ship to all provinces and territories in Canada. We do not offer international shipping.

Shipping Cost

Order Processing & Delivery Times

Processing time: Orders are processed within 2 to 4 business days. This includes order verification, packaging and dispatch. We always dispatch your order as soon as possible.
Delivery time: Delivery usually takes 15 to 20 days from dispatch. Depending on your location, your order may arrive sooner.
Possible delays: Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, high order volumes and remote or northern locations can cause delays. If your order is delayed, we'll keep you updated and help you follow up with the carrier.
Business days are Monday to Friday, excluding holidays. Orders placed on weekends or holidays are processed the next business day.

Tracking Your Order

Carriers

We ship with Canada Post and other trusted carriers, depending on the size of your order and your location.

Batteries & Large Items

E-bikes, scooters and lithium batteries are shipped following Canadian safety rules for lithium batteries. Some battery-only orders may take longer or have delivery restrictions in certain areas.
E-bikes ship in large boxes and may need basic assembly (for example, attaching the handlebar, pedals and front wheel).

Damaged or Missing Items

Please inspect your package when it arrives. If the box is visibly damaged, take photos before opening it.
Contact us within 48 hours of delivery at support@ewheelstoronto.ca or 416-336-2225 with your order number and photos. We'll arrange a repair, replacement or exchange at no cost.

Wrong Address

Please check your shipping address at checkout. If a package is returned to us because of an incorrect address, re-shipping costs may apply.

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