FAQ

We offer a variety of electric bikes and scooters, including commuter bikes and recreational scooters, along with a range of accessories.

Our team is here to help you find the right e-bike or scooter based on your needs. Visit our store or contact us for personalized advice.

Our e-bikes and scooters come with a manufacturer's warranty. Check product details or contact us for specific warranty information.

Yes, you can test ride our e-bikes and scooters at our store located at 328 Queen Street East, Toronto during business hours.

We offer free standard shipping within Canada. Orders are processed in 1 to 2 business days and delivered in 3 to 7 business days.

You will receive an email with a tracking number once your order is shipped.

You can return items within 30 days of receipt. Products must be in their original, unused condition with all tags and protective seals intact. For more details, see our Refund Policy.

Contact us at support@ewheelstoronto.ca or call +1 (416) 336-2225 to start a return or exchange. You will receive a Return Merchandise Authorization (RMA) number.

Currently, we only ship within Canada.

We accept major credit cards (Visa, MasterCard, American Express), PayPal and Others.

Email us at support@ewheelstoronto.ca or call +1 (416) 336-2225. Visit us at 328 Queen Street East, Toronto ON M5A 1S8, Canada.

Sign up for our newsletter on our website to receive updates on promotions and discounts.

We do not offer financing or installment payments. All purchases must be paid in full at checkout.

Regular maintenance includes cleaning, checking tire pressure, and charging the battery. Refer to the user manual or contact our support team for tips.

Contact our customer service team for assistance with troubleshooting, repairs, or exchanges.