Refund policy

Welcome to E-WHEELS TORONTO

Your satisfaction is our priority. If a product does not meet your expectations, we facilitate returns and refunds in compliance with Canadian regulations.

Eligibility for Return

  • Return Period: You can return products within 30 days of receipt.
  • Condition: Items must be in their original, unused condition with all tags and protective seals intact.
  • Packaging: Returns must be made in the original packaging.

Return Process

  • Contact: Email us at support@ewheelstoronto.ca or call +1 (416) 336-2225 with your order details to initiate a return.
  • Authorization: You will receive a Return Merchandise Authorization (RMA) number, which must be indicated on the return package.

Refund Policy

  • Inspection: Returns will be inspected within 5 business days of receipt.
  • Refunds: Approved refunds will be processed to the original payment method within 10 business days.

Exchanges

  • Defective or Damaged Items: Items that are defective or damaged upon receipt are eligible for exchange. Please follow the return process to initiate an exchange.

Return Costs

  • Customer Issue: If the return is due to a change of mind or customer error, the customer is responsible for the return shipping costs.
  • E-WHEELS TORONTO Issue: If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.

Policy Modifications

  • Updates: E-WHEELS TORONTO reserves the right to update this policy at any time. Changes will be posted on our website.

Contact Information

  • Email: support@ewheelstoronto.ca
  • Phone: +1 (416) 336-2225
  • Physical Address: 328 Queen Street East, Toronto ON M5A 1S8, Canada

Thank you for your purchase at E-WHEELS TORONTO; we are committed to your complete satisfaction.

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